Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Yes Belle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yesbelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yesbelle.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yesbelle.com
Very Good service. A++
More than trying
works good but cooling fan is weak
Very good, working perfectly
The item arrived in perfect conditions
Каробка сильно помята, товар к счастью цел. Большой, в руке держать не очень удобно. К сожалению опробовать пока не было времени
Nice product , will see the results
Очки в комплекте, все пришло быстро, все соответствует описанию, работает нормально, будет ли результат посмотрим позже.
Received on time and very quickly with delivery in 3 days. Supplied with charging cable, glasses, and instructions. Only small problem the manual is in English .... But we'll do it. I would come back to say whether it is effective or not in a while. Thanks to the store.
Thank you very much to the store. Everything works. I like it.
Ok, this SEEMS to work. Been using it for more than a week now. Basically, after shaving a specific place in my body and using the device on the right IPL level you get the feeling of hair burning in it's root + noticeable smell of burning hair. Basically the same feeling I had when going to a professional hair removal clinic. It DOES hurt a bit. After all, you burn the root of the hair. I notice that growth is weaker and some hair doesn't grow back at all. Also, the power level of the device is of course weaker from the larger devices that hair removal clinics uses and I there are places which I needed to flash repeatedly on the highest level to get the job done. In any case, this beats paying for professional clinics. The device works. I will update the review in the next 2-3 weeks after using it more.
Super fast!
Быстрая доставка, общением с продавцом я тоже очень давальна.
Very quickly received. Everything works well. On the highest setting tried on the legs and armpits. Is some warm but definitely not quite painful. He can also on automatically what is very pleasant is. Now wait and see whether it also really works
Description exact. Full set, with glasses. Works from the network. Flashes flash. The result will not be soon, because I can not evaluate.
Still not tested the product, but the store is exceptional! Remanded the order because of problems in customs and still arrived very fast, furthermore guided me whenever necessary. My sincere thanks for such readiness throughout the process.
Seems correct. To see if it works in time
Epilator is beautiful, tried, the pushy hair leaves first, thicker while resist. I recommend, a good device.
muito rapido. Produto entregue em 12 dias corridos no Br.
Still not tested the product but arrived as described. Comes a manual in Ingles that the principle seems to have all the information necessary for the use of device. The device, a power source and a protector.
Brand New, nicely packed, also includes protective glasses. Very happy with shipping (7 days to Spain). I really want to try it.
Delivered in 3 days, device works well against during use it must stay connected (I did not know) I tested it only once and I took 30 minutes per legs
Arrived very fast
لابأس به
Produto itimo