Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Yes Belle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yesbelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yesbelle.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yesbelle.com
On the street, Kruti, podvannya shvidke, all the buttons can be obtained, packed on the temple, in the origlik.
It's okay! Works fine! Delivery by courier home! I came in two weeks.
I really liked the curling iron, I ordered on the recommendation of a girlfriend, who also ordered from this store. Quality, beautiful! Thank you so much!
Всё соответствует описанию, проверку прошёл на отлично, рекомендую к покупке…с продавцом не общалась, отправка быстрая , а вот доставка немного подвела…обещали 5 декабря, а доставили только 13 декабря.
OK
Came my iron of the week for 2, turned on very fascinating, and in general a good iron
Same as the photo is very good this super Alisa super well I am delighted with the iron the best one I bought arrived in 15 days to Canary Islands
Very good ironing, perfectly straightens hair, you can set the temperature from 80 to 230. Suitable for keratin hair straightening! Came iron quickly, packed well!
Good product
Hello, the order was made by the daughter, very satisfied with the gift, the packing is excellent, it is heated perfectly, delivered quickly. Many thanks to the manufacturer.
The arc of the class on the viglade, the Che did not vikoristoval
Krutoi
Came in 11 days
Packaging is sweet and fast arrived within 4 days and tried it in principle once alone full temperature high and softens the hair quickly as long and God willing continues at the same level, which weakens with days
The iron is very steep. In a dense box on a magnet and a velvet case. Temperature is set without problems. Took for Botox. With his task copes. Hair after that iron like silk.
The iron is fire. Stylish, high-quality, quickly heated, hair does not burn. Shipping fast. Everyone is happy. Take it, you will not regret it. Thank you store!
The plait came on time. the goods are satisfied with the store thanks
I order the second for my wife all works store and recommend
Convenient, comfortable, the hair does not tear, but the body is heated, the thumb is pressed
The damaged wine box but the product is fine, it works perfectly. Happy with the quality-price and took a few days to arrive. The cable is long with full twist, heats fast and leaves hair smooth with few passes. Soft, shiny, loose and no frizz. My hair is pretty curly and I could straighten it out in less time than conventional plates. The description is correct.
Great duckling
Perfect!
Came in a very beautiful package. Works. Let's see how it will show itself over time.
Everything is fine, I order a second time already not myself, delivery is super, brought home 26.10, although should 28, shop and store recommend
I order for the second time everything works fine, and delivery at the highest level, quickly and most importantly to the house