Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Yes Belle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yesbelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yesbelle.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yesbelle.com
Great store always responds promptly and kindly. Love this store. Not my first buy, this serum lasts me about 2 months with daily use. I drop it directly on my forehead, cheeks, and chin and massage it on. It feels very nice and absorbs quickly. Leaves skin soft and supple
Have not tried yet but product came sealed and packaged well. Will update once used. Shipping less than 3 weeks.
the package arrived in Romania in less than 2 weeks by express courier. didnt test it yet
Very fast shipping thank you
I don't use it yet but it came very fast
It came in nicely packed. Now apply the product to me. Then I'll tell them whether it's good or not. Thanks
The products came within the normal delivering days. Was delivered directly home. It was well wraped and protected. i'm waiting foward to test it and see the results! ....hightly recomanded!
arrived quickly,excellent packaging.will leave comment after use and visible results.
Deserved Merciii :)
Well received very good condition thank you
Everything is super! Thank you so much!
Strong af
Light, well absorbed, comfortable in work.
Smaller than I thought, but it meets the amount it indicates (15 ml), it is but that it works and does not cause damage
Delivery about two months to Sakhalin. No tracking, which is very uncomfortable. Packed perfectly, came without damage. I have been using the tool for 2 weeks. The effect is excellent. The skin of the face improved. His face was smooth. Good moisturizing.
Everything arrived in perfect condition, good quality packages, hopefully the effect of them on my skin will be visible and positive. I'll be back with an additional feedback.
I like these serum very much, plus they can easily last Me for 2 months with daily use. The feeling after applied is not sticky. Shipping was somewhat slow, but in conclusion the product is very good.
Excellent serum, the best of all that I tried!!! Perfectly moisturizes, smells nice, fast delivery through the office of sdek-I'll take another same large volume!
Thank you very much! קבלתי all complete. It really works! Again thank you to the store!
Продавец отправил товар быстро, пришёл в срок. Кинули в почтовый ящик. Упакован хорошо. Срок годности до 2024. Нанесла средство на очищенную кожу, впитывается хорошо, не оставляет блестящего следа. Кожа приятная на ощупь. Буду пользоваться дальше, если что не так - сразу же дополню отзыв. После первого применения рекомендую товар, ну и продавца тоже.
love the product
Fast delivery, everyone is happy.
The goods went for several months. I haven't opened a dispute yet.
very nice , make the skin more soft , very satisfied thank you
The goods came very, quickly! Seller recommend! The quality of the serum is excellent, I liked it!