Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Yes Belle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yesbelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yesbelle.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yesbelle.com
Не отслеживалась, пришла за месяц. все целое, попробую и напишу позже о самом масле)))
venditore preciso e puntuale.
мне очень нравится масло, заказываю постоянно
Buen producto deja el cabello sube desenreda. Y sensación no grasosa
Hi there, hair oil I order regularly. It was necessary to dye more hair to then look for means to restore them. To this and this oil applies. The smell is super. I can drop a few drops on the palm of my hand and rub it in my hair. Sometimes I add to the shampoo. The result will let you know in two or three weeks. Hair is more alive. Not so brittle. Delivery usually up to three weeks. Thank you store for quality goods
Yet experienced. But smells.
Ok
Oil Super! I add it to the masks and keep it as main for growth and strengthening of hair, as well as a drop on dry ends before drying. The hair is a little electrified, but not critical, the ends close well. I like it. Photo add
Excellent working oil! It can be added to the shampoo, to the mask to enhance the effect, you can rub into the roots or apply along the entire length. I put on the entire length, after each wash of the head. Hair is made shiny and denser. In texture, like oil, but the hair does not fat. Has a very pleasant smell.
I personally approached the oil perfectly, the hair became more obedient, living things, I used it mixing with shampoo, the shampoo of course became as liquid as it was. In general, I recommend that you grab personally to me (my head is about a day later) for 2-3 months
Hair Oil The composition is based on natural ingredients. Many different plant extracts. They affect hair very well. Oil yellow with a pleasant aroma. Oil can be used in different ways: 1. add to shampoo-3 ml oil on 100 ml shampoo. I usually drip in my hand, directly before use. 2. add to the mask for hair-2,3 droplets. 3. apply simply to hair-2,3 droplets and distribute until completely absorbed 4. before laying as thermal protection. Quite a wide range of applications turned out, right? I mostly use the first 2 ways, sometimes 3. The result of this oil is good. The hair got stronger. They began to shine. More moisturized. I didn't notice hair growth. But the quality is low.) I will use it further) It came in a branded box) delivery 3 weeks in RB)
Order Received, thanks
Wonderful oil, I like it very much. Smells great. Hair after application more alive and shiny. I use a couple of drops in shampoo, also in balm for hair. Still dripping into the masochki for hair. It can be simply applied to hair for a healthy shine. I recommend oil.
I liked the oil. Method of application: 3 ml add to 100 ml of shampoo, apply to hair as should be washed. Stimulates hair growth, prevents loss, moisturizes, nourishes Restores the damaged tips. Hair after washing soft, shine. I use a week
it was a bit difficult to find a on such a low price. but thanks to the store owner now i'm happier than ever
Cool , quality matches the description.
For my budget is the perfect solution
this is a really inexpensive if you compare it to other offers. thanks to the store owner!
Everything is ok. Thnx!
Matches the description. No drawbacks
everything is good! Thank you!
ok, thnx
perfectly made, no reason to worry
fully matches description.