Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Yes Belle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yesbelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yesbelle.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yesbelle.com
super pratique ma chose que la photo
excellent quality. does the job and fast shipping too
Good product heats up quickly
Excelente
This is the second one I ordered directly once I tested the first one. This is teally easy to use for my beard and my hair. The delivery is really fast and I recommend this product.
Really nice design and it really works good. I wasn’t expecting it to work this good. You can choose your temperature. Fast delivery in Belgium
Looks good. Arrived safe. Not tried yet so can’t say if it works well.
To comb and untangle if you want smooth smooth better buy an iron
Super product.
Супер. Шло больше чем 1.5 месяца. Хромовая накладка не защищена плёнкой. Будем смотреть как работает.
Works well for my fine hair
+++
Great product I 've really curl hair but thanks to my new arrival my hair is so smooth become.
Excellent rectifier. gives a good temperature of 210 degrees. it is more convenient to iron. Very satisfied
I'm very, very pleased. Straighten easily and very quickly. Such an effect as from the iron, it seems to me, will not. Although I have so far tried only at low temperatures. But for those who do not chase for perfect smoothness, but want to quickly lay down-will do. I have thin hair on the blade, slightly curly. Especially in idiots near the temples. With this iron copes.
Excellent supplier
Cool thing, as for me, even better than ironing. With my short haircut, This rectifier is much more convenient to use. In general, I'm very pleased. Thank you
Arrived on time, is exactly like the picture. Warm better within a minute says in the description. Really gives a perfect finish time lowering root .. Loved! Back to buy!
I was hesitant to order but I do not regret. Practice when you don't have time to spend hours in front of the mirror. And top store. I recommend it.
Loved, came well packed in perfect condition and early, thank you